Reference

How We Protect Your Privacy

Your account details, payment information and game history stay secure on angkanet hk.

Account verification onlyDANA, OVO, GoPay, QRIS secureYour request, anytime
angkanet hk How We Protect Your Privacy
CONTACT US ABOUT YOUR DATA

How to Request Privacy Changes

Team online

Email Support

Send a data request to our privacy team via the email address in your account settings. We respond to deletion, access and correction requests within seven business days.

Live Chat

Open the live chat widget in the lobby during support hours. Our agents can explain what data we hold and direct your formal request to the privacy team immediately.

Account Settings

Visit Settings > Privacy in your account dashboard to review your stored details, update your email or phone number, and manage cookie preferences directly.

DATA SECURITY & RETENTION

How We Keep Your Information Safe

Encryption in Transit

All DANA, OVO, GoPay and QRIS transactions and login sessions use SSL encryption. Your password is hashed and never stored in plain text on our servers.

Account Verification

We verify your identity when you register and again when you request a withdrawal. This prevents account takeovers and unauthorized access to your balance.

Data Retention Periods

Account information is kept for the life of your account. Transaction records are retained for five years to comply with payment audit requirements and anti-money-laundering rules.

Cookie Management

Session cookies expire after 30 minutes of inactivity. You can clear cookies anytime in your browser settings without losing your account balance or withdrawal history.

Third-Party Access

Payment processors for DANA, OVO, GoPay and QRIS, and anti-fraud services, receive only encrypted transaction details. We audit these partners annually for compliance.

Privacy Requests

To access, update or delete your personal data, contact support with your account email and username. We verify your identity before processing any request.

Privacy Policy FAQs

When you close your account, we retain your transaction history for five years as required by law. Your personal details — name, email, phone — are securely archived and not shared with any third party. You can request complete deletion after the five-year period ends by contacting support with proof of account closure.

Yes. Go to Settings > Privacy in your account dashboard to view your name, email, phone, identification number and device history. For a complete data export including all transactions and login records, email our privacy team from your registered email address. We'll deliver it within seven business days.

We do not store your full card or account numbers. Payment processors receive only encrypted transaction requests. Your balance and withdrawal history stay inside your angkanet hk account; payment partners see only the amount, date and your unique customer ID for that transaction.

No. Our cookies are first-party only — they work inside angkanet hk to keep you logged in and remember your language choice. We do not set tracking pixels or cross-site cookies. Third-party analytics partners receive only anonymized, aggregated lobby usage data, never your personal details.

Email our privacy officer at the address listed in account settings, or message live chat to escalate your concern. You can also submit a formal data-protection request stating your issue. We respond to all privacy complaints within ten business days with a resolution or explanation.

No. We never sell or rent your personal information to any third party for marketing purposes. Your account data is used only for account management, payment processing, fraud prevention and compliance — and where local law permits.

We retain your last 90 days of login events, IP addresses and device information in your account for security auditing. Older records are archived securely and kept for two years. You can download your full access history from Settings > Security > Login Activity anytime.